Privacy Policy

This Privacy Policy describes how your personal data is collected, used, and shared whenever you visit or make purchases at drbronner.co.uk (the “Store”).

COLLECTION OF PERSONAL INFORMATION

When you visit our website, the Store automatically collects information about your device, including information about the browser you are using, your IP address, time zone, and some cookies installed on your device.

Additionally, while you visit our website, we collect information about specific web pages that you regularly search, as well as which website or search keywords directed you to our site. We also have access to how you interact within the website itself. We call this automatically collected information "Device Information".
It is possible to collect this type of information using the following technologies/resources:

"Cookies" are files containing information placed on your computer or device that usually include a unique anonymous identifier. For more information about cookies, or how to disable them, visit: http://www.allaboutcookies.org

"Log files" track actions occurring on the website and collect information such as IP address, browser type, internet service, page entry and exit times, and access time/location.

"Web beacons," "tags," and "pixels," as well as tags and pixels , are electronic files used to record information about how the User uses our website.

Additionally, when making a purchase or order through our website, we collect specific information about the User, such as their name, billing address, payment information and details (however, we do not collect any data relating to debit or credit cards used for payments via Multibanco or Paypal reference), email address and telephone number. We call this information Order Information.

When we talk about Personal Information in this Privacy Policy, we are referring simultaneously to Device Information and Order Information.

How do we use your personal information?

We use the Order Information collected, generally, to fulfill an order/purchase through our website, which includes processing payment details, shipping the order, and sending payment receipts. It is used for:

  • Communicate with you;

  • To process our orders while avoiding the risk of fraud;

  • Understanding the preferences that the User shares with us allows us to tailor product promotion (advertising) to the User's needs.

We use the Device Information we collect to detect potential fraud risks (especially IP addresses). Generally, it is used to improve and optimize our website (for example, by generating analytics about how our users interact with the website, and to evaluate the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties only to allow us to properly use that information, as described above. For example, we use Shopify as a receiver for our online store – you can read more about how Shopify uses your information here: https://www.shopify.com/legal/privacy

We may also use Google Analytics to help us understand how the User navigates our website - you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can opt out of allowing Google Analytics to collect this information here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information when required to comply with laws and regulations, such as in the case of a subpoena or search warrant, or if requested by legal entities or to protect our rights.

BEHAVIORAL ADVERTISING

As described above, we use your Personal Information to give you access to advertising and marketing campaigns that we believe may be of interest to you. For more information on how behavioral advertising works, you can consult the Network Advertising Initiative’s (NAI) page , available here:
http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

If you don't want to be subject to behavioral advertising, use the links provided below:

  • Facebook: https://www.facebook.com/settings/?tab=ads

  • Google: https://www.google.com/settings/ads/anonymous

  • Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

There are also other ways to avoid being exposed to behavioral advertising. To learn about some of these services, visit the opt-out portal on the Digital Advertising Alliance website, available here: http://optout.aboutads.info/.

DO NOT TRACK

Please be advised that our data and information collection procedures are not altered when the DO NOT TRACK signal is identified in your browser.

USER RIGHTS

You have the right to access the personal information we collect about you, as well as the right to request that this information be corrected, updated, or deleted. If you wish to exercise this right, please contact us using the contact information provided below.

We would like to inform you that we are processing the information you have provided so that we can fulfill our commitments to you (for example, if you have placed an order through the website), or to defend our business interests, as described above.

INFORMATION RETENTION

When you place an order through our website, we will keep your Order Information in our records until you request that this information be deleted.

CHANGES

We may periodically update our Privacy Policy to adapt to, for example, new practices or for legal, regulatory, or operational reasons.

MINORS

This website should not be used by individuals under the age of 18.

CONTACT US

For more information about our Privacy Policy, if you have any questions or wish to make a complaint, please contact us using any of the contact details listed on our Contact page.